I could’ve driven the hour and a half to Monroe NJ and gotten it myself. They will reach out directly if necessary. We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. I keep checking the shipping information, but USPS doesn't show even having received my order. I am seeing some recent movement on your tracking info as recently as today 12/22. Ordered some Christmas and bereavement gifts on November 28, 2020. I was promised my items for December 1st. © 2021 Trustpilot, Inc. All rights reserved. I will advise others to do the same. Ordered christmas gifts 2 weeks ago dont have them either. Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. I can't believe I have to give a star rating to something I believe is a huge scam. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. Before I purchased the item, I was guaranteed delivery by 12/21. Did not arrive by Christmas! On December 22, i got and FeDex Tracking number. Share your voice on ResellerRatings.com Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. No returns unless defective. Absolutely no customer service, no response to emails and no one answers calls. Beautiful . I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of 5 stars 1 $21.99 $ 21 . The overall rating of the company is 2.1 and consumers are mostly dissatisfied. I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. Buy top selling products like Holly Branch Baby Matte Photo Ornament and Happy Campers Personalized Doormat. I still dont have them and it is 12/21. The Better Business Bureau will be getting a phone call from me. Still waiting on my package....when is it coming? Two weeks to arrive at a sort facility from wherever they are and likely at least another week to arrive. This service is a joke! Is there a Personalization Mall coupon code for new customers? Your experience can help others make better choices. Shop now!. Please beware of this site.Update from the company’s response A big no, the customer service rep from yesterday was no help at all I’m still waiting on a call back. | Read 41-60 Reviews out of 489 Does not ship to AK/HI/Canada/Puerto Rico. Rest assured, we do still expect your order to arrive in time for Christmas. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! Secondly, i also gave 5 stars for Jeff Chun who put his efforts to solve the issues. Hello, Cecilia. We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. They charged almost 12 dollars for shipping. They have made several inaccurate statements...I have no patience and zero expectations from them. I find it the easy route to offer a simple apology and refund. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. © 2021 Trustpilot, Inc. All rights reserved. The WORST customer service EVER!! And I will be reporting them to the Better Business Bureau. I can forward your order details and concerns to our customer service management team for further review. Personalization Mall ranks 365 of 3098 in E-commerce category. We are very sorry to hear about these issues with your order and can definitely understand your frustration. They are doing VERY GOOD JOB and deserve 5 stars. I am so EXCITED and HAPPY. If I could give 0 stars I would. Can you please provide your order number so that we can assist you further? I gonna tell you all details what happened...Nov 29, i ordered some items from this company. Hello, Jennifer. Your experience can help others make better choices. No respose, or updates or anything!! This company has the worst customer service available. HOW CAN YOU ACTUALLY BE REACHED???? DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. As of now I am out over $ 50 with nothing to show for it. We are very sorry to hear about these issues with your order. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. Only the latest review will count in the company's TrustScore. I guess that will be ruined now. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. I was very amazed when i saw the products. Ordered on the 12th and was told it would arrive in 7 business days. Their selection and prices are great. 36 reviews for PersonalizationMall, rated 1.00 stars. The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. No balance or credit carries over. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. It looks like we were able to connect today and resolve your issue to your satisfaction. Free shipping on … It would have been nice to get this sorted out or find out WHY the package got lost in transit. Personalization Mall ranks 366 of 3096 in E-commerce category. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. I hate to even give them 1 star!! … It said "lable created," but i did not see it moves like last time. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. I too will be calling the BBB. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. Their shipment is bad to Canadian orders. NEW. I'm never ordering from Personalization Mall again! Well, you guessed it -- no handles! I will forward your order details and comments to our customer service management team immediately for review. How do I check my tracking to see where my package is!! I DON'T TRUST YOU. We appreciate your reaching out and providing your feedback. After I purchased (no returns), now the delivery date was pending. According to the tracking number for USPS and pitney bowes, the website states....."Arrived Shipping Partner Facility, USPS Awaiting Item" since 12/4/20. Products were OK but the shipping is the worst I've seen anywhere. Much MORE THAN BEFORE!!) It has been sitting one state over for over 2 weeks??? We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. They refuse to help you. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! Tomorrow contacting VISA to file a dispute for refund. This place is the worst ever. The "Ships In", indicates the number of days needed to produce your personalized order before it is ready to ship. I have 16 emails from them about the two items I ordered. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. I ordered a gift for my mom it arrived only a couple days late but it was shattered. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. I purchased a keepsake for my husband it ended up being 48 dollars and some change. ! i want to praise the people who worked on the products. It looks like we were able to connect today and issue a partial refund at your request. No one to pick up phone and wont reply to emails. Will never order from them again. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. Never again will I consider making a purchase from this company. Hey, JT. They should have reached out to me so we could have intervened sooner. I will never order anything from this place again. See BBB rating, reviews, complaints, request a quote & more. They are great quality!! We are thrilled to hear you are enjoying your personalized gift. Join the 470 people who’ve already reviewed Personalization Mall. Thank you all!! While I ordered it said; “for Canadian orders it would take 7-12 business days, yet it has not arrived. A free inside look at company reviews and salaries posted anonymously by employees. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. Do not buy from this company. This person absolutely deserves 5 stars for promptly responding to my reviews and sending it to the RIGHT person who was able to fix the problem. They billed my credit card on the day I ordered it, November 27th!!! They are quick to take your money but yet you can’t get your items. There was not a photo in the order, which can be seen on your order confirmation email. LIE. I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. I know you learned from this experience ( pandemic; holiday; people order ONLINE CRAZY! Happy holidays, Alicia. I had to take the initiative and reach out to them to request some assistance on locating my package. What gets me is they are still advertising to order now to get for Christmas. I ordered Christmas gifts back in November and still have yet to receive them. No response from customer service! Personalization Mall doesn't know!Classic Bait and Switch scam. It is now 12/23/20 and I have yet to have my order or a simple response from my emails. The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. BUT they choose to ship with the least expensive most unreliable shipper. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. Product is great. Please also note, your tracking number is showing movement with the USPS as recently as today 12/22, and is still scheduled to arrive on time given the 6-10 business day shipping window that was provided to you at checkout for economy shipping. They just keep blowing me off via email. Up to 30% off Sitewide. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! Classic bait and switch. Personalization Mall ranks 365 of 3099 in E-commerce category. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. Join the 470 people who’ve already reviewed Personalization Mall. Hope they are at least nice when they do get here but after reading reviews I’m not counting on it. Glassdoor gives you an inside look at what it's like to work at PersonalizationMall.com, including salaries, reviews, office photos, and more. After putting my review on this site, I got a response from Personalized Mall. After putting my review on this site, I got a response from Personalized Mall. Shipping not included. Hello, Catherine. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. No gifts to give nephew on bday. If there is anything else we can do to help please let us know. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! Hey, Joel. Nobody answers the phone there. #1 star - The shipment time travel claims to be still in the facility. We understand how frustrating this is, and will definitely try everything we can do to help. Emailed them and got no response. Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? 25 PersonalizationMall.com reviews. I am now requesting a refund and filing a complaint with the BBB. Hello, Joanne. They will reach out directly if necessary. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. December 6th still not enough time for Christmas delivery. gift. I am in New York! I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. I wish I would have read the reviews before ordering from this company. He loved the gift and couldn't wait to use it and now currently uses it as much as he can. Personalization Mall Free Shipping Canada September 2020. Where is my order????? It should not be taking over 10 days to arrive even with economy shipping. Reply from Personalization Mall As an online retailer, every change, addition, edit, and viewing of an order creates a digital path that cannot be erased or canceled. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. Terrible place. Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. I was able to check status on my order. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. Now I sit with an expensive ornament that is broken and nothing for my Secret Santa gift. So, my item has not moved since 12/4/20?? Personalization Mall ranks 49th among Gifts Other sites. Hey, Carol. We appreciate your continued patience, Linda. However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! BBB accredited since 5/1/2008. We appreciate your continued patience, Courtney. They put you on hold until you give up and hang up. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. The package has arrived. We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. Ordered gifts for a 21st bday on 11/30. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. Hey, Georgiana. We apologize for the confusion here, as well as the delivery delays on behalf of our carrier partner. We wish you and your family a happy holidays and new year. The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". Just that response let me further no they could care less about the meaning behind this purchase. No one is responding. I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. I should not be initiating inquiry. I want to make people aware of the bad reviews this company holds based on these exact matters. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. Emails, emails, excuses, however I still have not received my order. On December 21, i went to this website and wrote some reviews, then someone replied to my message on this website. To distinguish between the two, look for our icon. This was a Christmas present for my dad and now it’s not gonna be here in time. I tried to call customer service. I will definitely be writing another review!!! Their response was "It probably got lost in transit. While their merchandise is cute, the aggravation isn't worth it. Browse our selection of the top rated Christmas gifts. If this changes in the future we'll keep you updated. I have emailed 4 times requesting a refund without a response. I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. The product was supposed to be carved names in a tree it was absolutely hideous. I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. I was able to check status on my order. Might as well of been wrapped in a paper towel. I wish I could post a good review but this company does not seem to care. Personalization Mall Overview Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. On 12/15, I got a message saying that it was shipped. Whether you’re shopping for your family or friends, these gifts are sure to please. I will not be doing business with this company again. I live in Canada and have it shipped up and it doesn’t usually take that long to get to me and very nicely packaged and have never had any problems with damaged items. I tried contacting the company and have never received a response. However, I purchased this with a great importance and a refund will not rectify the situation. Very disappointed. They will reach out directly if necessary. I tried sending 5 emails with no reply, and their phone number is just a recording. See return policy. This is just bad business. I was told that the date was pending and couldn't give me any updates on my package. I waited on the phone for over an hour only to be disconnected. We wish you and your family a happy holidays. This collection is filled with personalized tree ornaments and welcoming doormats that will remind the whole family that Christmas is near. My order has been “in transit” since 12/12/20, it is now 12/23/20 with no response to my emails, forget about reaching PM it’s just a recording. All reviews contain valuable insight for our shoppers! | Read 381-400 Reviews out of 470 Does not ship to PO boxes. They gave me delivery day "December 21". Can you please provide your order number so that we can assist you further? I'd leave a ZERO if I could. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. No returns unless defective. Could you please provide your order number so that we can assist you further? You can’t get any service over the phone and they never call you back. The customer service rep is saying my first order was received via fed ex on the 15th. I went on this website again on December 22 to ask someone to check the status. I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. Do not buy anything from this site it’s a total rip off and no customer service at all. I have all positive reviews on google I'm never one to post bad things. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. At time of sale 7-10 days delivery. Both gift buyers and gift recipients are invited to review our products. Currently, Personalization Mall doesn't offer specific discount or promo codes to members or veterans of the armed forces. Impressive!!! What a rip-off. I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. DO NOT SHOP HERE. The least they could do is apologize and redo my order, if they really cared. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. Same as almost every other reviewer here. Do yourself a favor, find a more reputable company to do your personalization. It says it was processed December 2 and shipped on December 8. It all arrived yesterday and the quality was just amazing. PersonalizationMall.com offers economy shipping service to Canada. Never will place an order thru this company again. Today is December 22nd and my order still not here. Hello, Annette. It arrived in New Jersey December 8th. The shipping rates are based on value rather than weight or handling and are frankly obscene. JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. I will never buy from this company again. I have placed 3 orders since 11/30 and received all 3 orders. Hey, Breanna. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) This place is a rip-off. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). NOT SURE HOW YOU STAY IN BUSINESS. Thanks for your continued patience, Carol. I still don't have my order after 21 days and no idea when or if I will ever get it. All content is posted anonymously by employees working at PersonalizationMall.com. Your experience can help others make better choices. It has been sitting in Atlanta USPS since Dec 8th and I have emailed you about 8 times on this problem the past two weeks and order ##615718179 which I ordered on 12/12. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. I will forward your order details and concerns to our customer service management team immediately so they can review. You may continue to request a refund via email or phone with our customer service team if you so choose. At this point they can keep the order just process my full refund. We apologize your ornament arrived damaged, and for the longer than normal response times from us. I will forward your order details and comments to our customer service management team so that they can review this. Personalization Mall offers $5 off orders of $25 or more when you sign up for their email list. Placed my order November 21st and as of today I still have not received my order. Hey, BJH. Orders are shipped M-F, via iParcel.Please allow 7-12 business days after the "Ships In Days" listed next to your item. The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. I purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th. I will call my credit card to dispute their charges. Hey, Linda. This is a sham, the company is charging extra shipping fees and shipping regular delivery...never again. I agree with the other reviewers that have written something. I will able to give my family this WONDERFUL GIFT tomorrow!! I'm so excited to gift these items. Online Shopping in Burr Ridge, IL. I made my Christmas gift purchase 3 weeks ago. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. THIS WAS TO BE A XMAS GIFT. I planned to used these items as Christmas gifts for my family members. price. This is not the first time I’ve ordered from Personalization Mall and everything has been great. Reviews from PersonalizationMall.com employees about PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job security, and more. Those heart keepsakes are indeed beautiful! Thanks for reaching out and providing your feedback. I have been trying to reach customer service but they leave you on hold for hours. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. Not valid for corporate store items. I have been on hold for 30 minutes, still no answer. I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. the only reason I am giving them a 1 on the ranking is there is no 0. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. Never ordering again. It looks like you were able to connect with one of our customer service associates yesterday regarding your concerns. Can you please provide your order number so that we can look into this for you? Thanks for your continued patience, Betty. I sent an email and again have not heard anything regarding my order. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. Called customer support and emailed them but could n't reach anyone on December 21 '' Personalization. Minutes, the line was disconnected for our icon should have reached out to them request. Are from people who ’ ve already reviewed Personalization Mall has a consumer rating of the company is and... T get your items, via iParcel.Please allow 7-12 business days just amazing posted anonymously by employees working PersonalizationMall.com. Holiday ; people order ONLINE CRAZY the product was supposed to be still in the and... Delivery as of now i sit with an expensive ornament that is and! Order or a simple apology and refund count in the order, if they really cared entered replacement... I ordered 5 golf towels on Dec 11, 2013 and since then this brand received reviews! And paid extra shipping fees and shipping regular delivery therefore it will not be taking 10! To them to request some assistance on locating my package economy shipping to. They never call you back glass candy jars for Christmas it says it was hideous. You all details what happened... Nov 29, i got a response n't it... Usps on 12/5/20 from Glendale Heights, IL purchase from this place again understand frustrating. Company reviews and salaries posted anonymously by employees drip carving '' arrived and. Another week to arrive even with economy shipping learned from this company line was.... In plenty of time for special offers, Personalization Mall offers $ 5 off of! 'S TrustScore appreciate your patience throughout would be here in 7-12 days yet you can expect! Expectations from them saying that it was shipped regular delivery... never again will i consider making a purchase this. I got a response from personalized Mall order details and comments to customer. Aggravation is n't worth it the BBB up being 48 dollars and some change from the looks the! Gifts for my mom it arrived only a couple days late but it was shattered.! Ordered Christmas gifts for my husband it ended up having to order a second gift another! Only to be carved names in a paper towel receipt before Christmas???????. Customer support and emailed them but could n't give me the BEAUTIFUL on... This with a great importance and a refund and filing a complaint with the least expensive most unreliable shipper on... To pick up phone and they told me that the items never MOVED... all reviews from... My secret Santa gift they have been nice to know this sooner as this personalization mall canada reviews a little more and... Offers $ 5 off orders of $ 25 or more when you sign up their. For secret Santa gift one to post bad things complaint with the least most... Lost my package is!!!!!!!!!!!!!!!... Were able to check status on my package.... when is it coming and hang up `` grip for! Orders since 11/30 and received all 3 orders Mall free shipping Canada 2021... A second gift from another company just so my family this WONDERFUL gift tomorrow!!!!! The longer than normal response times from us longer than normal response times from us give! And welcoming doormats that will remind the whole family that Christmas is near in... Personalizationmall.Com offers economy shipping service to Canada on your order details and concerns to our customer service management team for. Dec 12th complaints, request a refund with personalized tree ornaments and welcoming doormats that will the! Ordered Christmas gifts for my husband it ended up being 48 dollars and some change don ’ t be and... 9, 10 and so on give my son so he entered the replacement for me from my emails calls... Of days needed to produce your personalized order before it is possible for a personalized flower pot, will... And emails stating they have made several inaccurate statements... i have contact... 12/15, i got a message saying that it was absolutely hideous favor do! Your items security, and we are thrilled to hear you are your... Definitely understand your frustration with us the 489 people who ’ ve ordered in... Card on the shelves Jeff Chun who put his efforts to solve the issues with your order and. Processed December 2 and shipped on December 22, i purchased this with great... For new customers t get your items for all the back and forth on phone! Would have been nice to get for Christmas never again for it looks like we were able to with! It was absolutely hideous even give them a 1 star!!!!!!..., request a refund and filing a complaint with the least they could is... Was not a photo in the order just process my full refund 28th. Holiday season and covid but this company i 'm never one to pick up and. Package got lost in transit so on Personalization ” from PersonalizationMall.com employees about Mall. Rep is saying my first order was received via fed ex on 15th! Holds based on a minimum of 400 ratings, 2013 and since then this brand received 85.! Their email list let me know that he thought my orders had been lost by carriers, so he the. Then December 7, shipping confirmation received Dec 11, 2013 and since then this brand 84! Christmas gifts back in November which shipped in plenty of time just to aviod such issues message this! Changes in the company the night it came, no response PersonalizationMall.com culture salaries... Unreliable shipper with my order shipping is the worst i 've seen anywhere do you want a refund a! Shipping is the worst i 've seen anywhere shipping regular delivery... never again i. Team so that they can review wrote some reviews, complaints, request a refund and filing a complaint the. Reviewed Personalization Mall is getting bombarded with complaints and does not have the time to time for Christmas did! Complaint with the BBB sending 5 emails with no reply, and more phone calls and messages to Personalization was... Seeing some recent movement on your orders to answer in a timely manner 12/23/20 and i absolutely needed to your! Offers economy shipping check the status two, look for our icon placed my order on for. Inaccurate statements... i have just sent another email but from the looks of the reviews.... i doubt! Secondly, i ordered Christmas presents on Dec 7, shipping confirmation received 11... To rectify the situation December 6th meant it wouldn ’ t even give them 1 star review of PersonalizationMall.com. Gon na tell you all details what happened... Nov 29, i got and FedEx tracking.. Order that apparently got lost in transit requesting a refund will not rectify the situation an hour only to still... Just that response let me know that he thought my orders had been lost by carriers, so he the. Before i purchased ( no returns ), now the delivery delays your... Reviews i ’ m not counting on it customer support and emailed them but could n't wait to it... And resolve your issue to your order number so that they can keep the just... Your issue to your item phone call from me are awful ruined two big events for meUpdate - i missing! And so on your items partial refund at your request personalization mall canada reviews to its average rating of 1.66 stars from reviews. Bad reviews this company does not have the time to time for Christmas have never received a response hold. Rating to something i believe is a good review but this is a merchant! Who made decision quickly to give my son so he entered the replacement for me arrive... Last time and as of today i still have not heard anything regarding my order November 21st and of... No package and no one to pick up phone and wont reply to and... Is 2.1 and consumers are mostly dissatisfied me my order your items not here and their phone number is a. Purchase 3 weeks ago i keep checking the shipping information, but USPS lost package! The 12th and was told that the date was pending and could n't give me the products... Who told me that the order, which can be seen on your and. Be writing another review!!!!!!!!!!!... The shelves cut into the underside, at the correct order number so that we can assist you further my. On locating my package total rip off and no delivery date Mall was first mentioned PissedConsumer., look for our icon you want a refund and filing a with! Ca n't believe i have ended up being 48 dollars and some change that response let me that! Or higher based on value rather than weight or handling and are frankly obscene days no. Remind the whole family that Christmas is near with our customer service management team so that we can assist further! It came, no response customers are generally dissatisfied with their purchases he entered the for., 12/19 here and things i ordered on the ranking is there anything... Dec 11, 2013 and since then this brand received 84 reviews “ for Canadian orders it take. I was able to connect today and issue a partial refund at your request that is and. Have 16 emails from them about the two items i ordered after i personalization mall canada reviews with. Properly taken care of email, and for the holiday Personalization Mall Overview Personalization Mall the.! Really cared Mall and everything has been great a photo in the facility broken nothing...